Our Approach
The Difference Between Automation and Transformation
A Customer-First, Tailored Approach That Works
Successful digital HR transformations are shaped long before implementation begins. We bring a product mindset to Phase 0 planning—focusing early on business outcomes, user needs, governance, sequencing, and value realization—so leaders can make confident decisions and mobilize with greater clarity and lower risk. Because transformation needs differ, we tailor this approach to the engagement at hand, whether the priority is moving to the cloud, becoming skills-powered or turning around an existing environment. The engagement types below illustrate how this foundation is applied to different transformation contexts.
Engagement Types:
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Transitioning from legacy ways of working to cloud-based HR platforms and operating models.
This engagement typically includes business case development, readiness and risk assessments, target operating model design, roadmap development, governance design, and support for platform selection and mobilization to help the organization move to the cloud with confidence.
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Helping organizations become skills-powered by strengthening capabilities, roles, and workforce strategies.
This engagement can include skills strategy development, role and capability mapping, workforce planning, job architecture alignment, learning and change enablement, and the design of governance and measures needed to embed a skills-based model into day-to-day decision-making.
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Optimizing existing HR technology environments to improve adoption, delivery, and value.
Services often include current-state assessments, backlog and enhancement prioritization, service delivery and process redesign, adoption analysis, release and governance improvements, and targeted interventions to improve experience, efficiency, and business value from existing investments.
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Integrating disparate HRIS solutions that result from a merger or acquisition to create a more coherent, efficient, and scalable HR technology environment.
This engagement typically includes current-state architecture assessment, application and process rationalization, data and integration strategy, target-state design, migration and sequencing planning, governance alignment, and change support to help unify inherited HR platforms while reducing complexity and disruption.
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Stabilizing high-visibility programs where leaders need a clearer path to outcomes and value.
This engagement generally includes rapid issue and risk diagnostics, executive reporting support, PMO strengthening, governance reset, decision support, delivery coaching, and focused action plans to restore momentum, reduce noise, and create a credible path forward.
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Supporting reimplementation efforts when organizations need to reset, simplify, or modernize their approach.
This work may include root-cause assessment, scope reset, design simplification, governance and decision-rights clarification, delivery recovery planning, vendor and stakeholder alignment, and a phased roadmap to re-establish credibility and position the program for a more successful outcome.
Our Approach
Our three-phase approach helps leaders reduce risk early, make better investment decisions, and realize value faster. Depending on the engagement type, we combine rigorous Phase 0 planning, disciplined pre-implementation design, and execution grounded in a product mindset. This helps clients move from strategy to delivery with greater clarity, control, and business impact.
1
Program Planning
Program planning is often the most consequential phase of a digital transformation. When this work is compressed, organizations can struggle to produce a credible plan that leaders can confidently sponsor and govern. Establishing a product mindset early helps shape the program around business value, user needs, and a sustainable operating model from the start while strengthening digital HR capabilities for the journey ahead.
Align. We align on the vision and transformation readiness with leadership, and define the technology and AI strategy with IT. We then establish a case for change, the governance, delivery model, and roadmap needed to support sound decisions and long-term value. A product mindset keeps investment choices tied to business outcomes through outcome-based prioritization, clear ownership, and roadmap governance. The result is a program charter for executive approval, while laying the foundation for stronger digital HR capabilities over time.
Mobilize. With approval in place, the team establishes the Program Management Office, onboards the core program team, and formally launches the program with stakeholders.
2
Pre-Implementation Planning
Also known as the Discovery Phase, Pre-Implementation Planning defines the right solution and prepares the organization for procurement and implementation. A product management approach strengthens this phase by focusing discovery on user needs, business priorities, and the capabilities required to deliver value over time.
Discover. We use design-thinking methods—including journey mapping, sentiment analysis, and process mapping—to identify current-state pain points and opportunities, define target-state priorities, and establish a clear scope through fit-gap analysis and solution design. Product management practices help sequence capabilities based on user and business value.
Plan. Using the outputs of the Discover stage, the team conducts impact assessments across change, functional, and technical dimensions and develops plans for resourcing, budgeting, and value realization. The outcome is a practical, business-aligned roadmap, budget, and program plan designed to secure sponsor confidence and enable disciplined delivery. These materials are then presented for executive review and approval.
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Delivery
Delivery spans implementation, post-go-live support, and ongoing sustainment. A product mindset connects these phases through clear ownership, focused prioritization, and continuous value delivery beyond go-live.
Implementation. During implementation, programs can become overly technology-centric and lose sight of the people, process, and adoption changes required to realize value. A product mindset keeps delivery focused on business outcomes, user experience, and measurable impact.
We work alongside your teams and the system integrator to strengthen execution and reduce risk through focused support in program management, executive reporting, risk management, and capability transfer.
Run, Optimize, Innovate. After go-live, we help stabilize the solution, improve adoption, and strengthen service delivery and the target operating model. A product mindset supports ongoing enhancement prioritization, user feedback, and continuous improvement.
Past Project
The Atlas Project
A bold reimagining of a timeless brand.
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